F.A.Q

Deposit

Is there a deposit fee?

No, no deposit fee is charged.

How do I deposit BTC or XMR?

For both types of currencies, we have one answer: All we need to do is go to the top of the homepage, next to our nickname on the left, and there we will find both currencies, with a downward arrow that will create options to deposit BTC or XMR. From here, everything will go smoothly, whether you're a beginner or an expert!

How long do I have to wait until my funds appear in the NEXUS Wallet after depositing?

Regarding this, the answer is simple: We need one blockchain confirmation for BTC and two blockchain confirmations for XMR. Once these conditions are met, your funds will appear in your NEXUS wallet as soon as possible - (Maximum 30 minutes)

Why haven't my funds arrived?

Before opening a ticket, you should know that there are only a few possibilities for this to happen: - You are on a phishing site, and the address generated for you is not in the NEXUS Market database. - The transaction has not been recorded or confirmed yet (Blockchain congestions)

What happens if I make multiple deposits simultaneously?

- Absolutely nothing bad! If you followed all the steps correctly, all deposits will be credited to your NEXUS Market account in no time!

Withdraw

How do I withdraw my funds?

Just like depositing, all we need to do is go to the top of the homepage, next to our nickname on the left, and there we will find both currencies, with a downward arrow that will create options to deposit BTC or XMR, only this time we will press the 'Withdraw' button. From there, everything is simple, enter the address where you want your funds sent, and we will take care of the rest!

What are the Withdrawal limits? (Min/Max)

Well, there is only a minimum of 3$, but no maximum. This minimum exists due to - anti-attack, we don't want multiple small transactions that have a slim chance of creating instability.

Is there a withdrawal fee?

Yes, the withdrawal fee is 1%.

How long does it take for my Withdrawal to be processed?

A withdrawal can take from a few minutes to a maximum of an hour to be processed.

Order

What is the escrow period?

The vendor can choose the escrow period, which is a minimum of 7 days and a maximum of 21 days.

What does it mean if a product is marked as FE or a Vendor has FE status?

Firstly, this means that the FE-marked Vendor is a vendor with a history, a good history! And because of this, they benefit from the privilege of collecting the money on the spot, immediately after the buyer purchases their product, and no longer have to deal with escrow! In this case, a dispute cannot be opened if you do not receive the order, but you must notify the market administrators through a ticket.

When does an order become canceled? Why?

The buyer can cancel the order at any time if it still has the status of Pending Order. The Vendor can cancel the order at any time if it is still processing, and they have not accepted it, for various reasons:

- Lack of stock

- Logistic problems

- And more

How to purchase? - Ordering procedure.

First of all, you need to find the desired product, which you can do using the search function or by manually searching through the categories of the search function.

- Also, you need to make sure that the Vendor is alive, not arrested, or not in vacation mode.
- It is equally important to make sure that the Vendor ships to your region/country where you want the package to be received.
- If possible, try to find a vendor who is in the same region/country as you.
- If we have found a listing that interests us and we want to purchase it
- If everything is to our liking and we are one step away from indulging in a vendor's products, all that remains is to: After:
- Choose the quantity
- Choose the payment type BTC or XMR
- Most important? If possible for your safety, choose to Encrypt the delivery address!
- Offer a reward after purchase, if it deserves it! Share your opinion!
- Leave Feedback for the Vendor after you have finished your business with them, it is very important for other shopping participants!

I've placed an order, what comes next? How and when will I receive updates?

Once your order is successfully placed, it will be given the status of Pending Order. You will receive a message/notification when the Vendor accepts your order!

There are two types of orders, FE (Finalize Early) and Escrow:

- With FE orders, once the vendor marks the order as shipped, the funds are released to the vendor, and the order is now in 'Finalize Early' status. As I mentioned earlier, a dispute cannot be opened in this case, but you had to notify the market administrators to solve the problem.
- In the case of escrow orders, once the seller marks as shipped, the order is in "Shipped" status and the escrow timer starts.

I've placed an order, but I'm not receiving any updates from the Vendor, they haven't accepted it! What should I do?

Don't worry, if you don't receive any sign from the Vendor within 2 days, the order will be canceled, and you will receive a full refund in your balance!

How long does the vendor have to ship my order?

The vendor has 3 days to ship your order.

If an order is canceled, is there still a commission?

The market fee will be charged only if the buyer cancels the order himself, if the vendor cancels the order, the market fee will not be charged to the buyer.

How much time does the vendor have available to ship my order?

- The vendor must ship the order within 3 days, if this does not happen, the order will be canceled.

What essential information should I have regarding Digital orders?

Unmarked digital products as 'shipped automatically' Regarding such listings, these products are manually delivered by the Vendor, all you need to do is wait for the product to be delivered to you.
Digital products marked as 'shipped automatically' Regarding these products, they are automatically delivered, what does that mean? If a vendor is selling something that they have decided to sell via the 'shipped automatically' method, usually the situation is that the vendor has several products for sale. He will list on each row of his listing one product, and when you purchase a product you buy a row (a product listed by that vendor). Immediately after purchase, you will receive the product automatically without having to wait for its manual shipment by the vendor." What is the escrow period for Digital orders?
- Digital products do not have an escrow period because they are delivered digitally.
How much time does the vendor have available to accept my order?
- For orders that are delivered automatically, vendor acceptance is not required as the order is automatically processed. For non-automatic deliveries, the vendor has 2 days to accept the order.
How much time does the vendor have available to ship my order? - For orders that require manual delivery, the vendor must ship the order within 3 days.

Dispute

Digital and Physical?

Escrow Period:
Physical Products: The escrow period can be chosen by the seller and varies between 7 and 21 days. Digital Products: There is no escrow period for digital products as they are delivered digitally.
Opening of Disputes:
Physical Products: A dispute can be opened within 3 days after the escrow period expires. Digital Products: A dispute can be opened within 3 days of the order's delivery.
Dispute Resolution Period:
Physical and Digital Products: The dispute resolution period varies between 3 and 7 days for both types of products. If the seller does not respond within 3 days, the dispute will be closed in favor of the buyer.
Moderator Assistance:
Physical and Digital Products: In both cases, the dispute is not automatically assisted by a moderator. The interested party can request the assistance of a moderator if a mutual agreement cannot be reached.
Dispute Resolution through Agreement:
Physical and Digital Products: In both physical and digital products, the seller can propose a refund agreement with a certain percentage (n%). If the buyer accepts this agreement, the dispute will be closed and n% of the amount will be allocated to the buyer, with the remainder going to the vendor.

PGP public key & Two factor

About PGP Key and 2FA

Mandatory for Vendors and recommended for Buyers Message Encryption:
PGP offers a high level of encryption for messages, ensuring that only the intended recipient can read their content. This is crucial both on NEXUS Market and in the DarkNet area, where confidentiality and anonymity are essential.
Protection Against Interception:
PGP encryption prevents the interception of messages by unauthorized third parties, such as hackers or surveillance agencies. Message Authenticity:
PGP allows the verification of message sources, reducing the risk of phishing or other types of cyber attacks.
Strong Authentication with 2FA:
Additional Protection: 2FA adds an extra layer of security in addition to the username and password. This includes a PIN and a token. Reduced Risk of Account Compromise: Even if someone obtains a user's password, access to the account is still protected by the second factor, making it much more difficult to compromise the account.
Essential on NEXUS Market:
On the darknet and implicitly on NEXUS Market, where illegal activities are common and the risk of hacking is high, 2FA is crucial for protecting accounts from unauthorized access. In conclusion, the use of PGP for message encryption and the activation of 2FA are essential practices on the darknet to ensure the confidentiality and security of communications and user accounts. These measures significantly reduce the risk of interception, compromise, and cyber attacks.